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Return Policy
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All products sold on ColleenMann.com are returnable within 30-days
of delivery. Please do not return products directly to shipper.
Complete our on-line Authorization Request or call Customer Service at
1-888-404-4893 for proper return instructions and a Return
Authorization#. Please write this number clearly on the shipping
label of your return package. Items received without an RA# will
be returned and shipping charges applied. Items with ‘Shipping
Included’ in purchase price will have those charges deducted
from refund.
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Refunds
Refunds will be credited to
the account used for purchase if the following 2 conditions are
met:
- New - Unopened. Unused. Full Refund less shipping.
- Like-New – Packaging opened or missing. Item is
undamaged, clean and resalable. 90% refund less shipping.
- Please allow 10 business days to process returns and
credit accounts. A copy of the credit transaction is sent via
e-mail.
Return Authorization Codes
expire 30 days after they are issued, so please send your return
immediately to the address provided after arrangements have been
made with a Customer Service Representative. We recommend using
a shipping method that provides tracking so you can check the
status of your return. Please allow at least 10 business days
from receipt of return for credits to be issued. |
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Bargain Center Returns
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Return Policy and
Return Policy for **Special Products** also apply to Bargain
Center items. Please note products purchased in Bargain Center
come with our standard 30-day return policy. |
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Cancellation Policy
A Cancellation fee will be
applied for orders placed in the amount of $500 or more if the
following criteria are not met:
- Cancellation arrangements must be made by phone with a
Customer Service Representative.
- Cancellations must be made the same day the order was
placed, during business hours of 10:00am to 6:00pm.
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Cancellation Fee
- Visa / MasterCard - 2.5% of
total purchase price
- American Express - 5.0% of
total purchase price
- Discover - 5.0% of total
purchase price
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